Frequently Asked Patient Questions
Q. Are you employed by Walmart?
A. No. I am an independent doctor of optometry who chose to locate my practice at Walmart, which is my landlord, I simply rent space from them. I am a self employed business owner and I have my own employees separate from Walmart. I make no income from selling glasses or contacts, only from providing comprehensive exams and treating ocular disease. Walmart does not dictate to me in anyway how to run my practice. I set my own fees, hours and am not pushed to "sell" anything to my patients.
Q.Will I receive a quality exam?
A. We provide a thorough exam with the most advanced diagnostic instruments to evaluate your vision needs and uncover any other ocular conditions that may go undetected, if not regularly monitored. I received my doctor’s degree after the same four years of training that all optometrists receive and was licensed to practice by the state of Iowa after extensive testing. I meet all the continuing education requirements necessary just like private practice optometrists. We can offer lower fees because our overhead is lower operating here, and we are able to keep busy seeing patients all day because of our convenient location.
Q. Will I receive a written prescription after the exam? Will the prescription be accepted anywhere?
A. We will supply a written eyeglass prescription as you leave the office.The prescription is valid anywhere in the U.S. You will also receive your contact lens prescription after your contact lens fitting is finalized.
Q. I had an eye exam a little over a year ago, and my vision seems fine. Why do I need another exam?
A. We think it is important that all of our patients receive an annual eye exam. Your vision can change over a 12-month period. A regular check-up enables us to uncover any sight-threatening ocular conditions that can develop, unnoticed by you.
Q. Will you accept my insurance plan?
A. For the convenience of our patients, we accept most vision plans for whatever portion of the examination cost the plan covers. Please tell me your insurance company so that we can confirm your coverage. Please bring in your card at the time of your exam or give our receptionist your information when you make your appointment. Knowing your vision coverage ahead of time ensures a more timely eye appointment.
Q. Why does it cost more for a contact lens exam?
A. We do additional testing with contact lens patients to measure the curvature of the eye to ensure that we prescribe the lens that optimizes fit and comfort. We also offer cutting edge contact lenses and may be able to offer you something better than your current brand.
Q. Aren’t all contact lenses the same? Shouldn’t I just buy the cheapest ones?
A. They are not all the same. The contact lens companies spend millions of dollars every year to improve their lenses and regularly introduce new and better technology. You wouldn’t want to buy a five-year-old computer. For the same reason, it’s best to keep current and wear the latest and best lenses. Right now the companies are introducing new lens materials that allow much more oxygen to pass through, making them healthier to wear and enabling people to wear them in comfort for 14 hours or more per day. We recommend these new materials to most patients, even though they cost a little more, because we think they are better for their eyes in the long run.
Q. Will my contact lens prescription allow me to buy any brand of lens I want?
A. Your prescription is for a specific brand of contact lens that my examination and experience tell me is best for your vision and ocular health.
Q. Is it safe to wear a contact lens with a small tear in it?
A. A torn lens can damage the delicate outer tissue of your eye and lead to serious infection. If you tear a lens and do not have a replacement, come into the office right away and we will provide, at no charge, a lens that you can wear until your new supply arrives.
Q. Does Walmart make high quality glasses? Because they cost less, will they last as long and let me see well?
A. Walmart will custom-make your glasses in one of its six ultra-modern optical labs, using top quality lens and frame materials, which the company constantly seeks to upgrade. Because of Walmart’s buying power and operating efficiency, you receive top-quality glasses at an everyday low price.